Last updated: 12,07,2026 1. Our Returns Policy We want you to be completely satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to resolve the matter promptly. 2. Your Right to Cancel Under UK consumer law, you may have the right to cancel your order within 14 days of receiving your goods. However, this right does not apply to products that have been unsealed, used, or are no longer in a resaleable condition where an exemption under consumer law applies. 3. Non-Returnable Items For hygiene and product safety reasons, we cannot accept returns of: Opened or used wax melts Products damaged after delivery due to misuse Products returned without their original packaging where this affects resale 4. Damaged or Incorrect Orders If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Please include: Your order number A description of the issue Clear photographs of the item and packaging If your claim is approved, we will offer either: A replacement, or A full refund, depending on the circumstances. 5. Return Shipping If the return is due to our error or a faulty product, we will cover the cost of return shipping where applicable. If the return is for any other eligible reason, the customer is responsible for the return postage costs. 6. Refunds Once we have received and inspected the returned item, we will notify you of the outcome. Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. 7. Contact If you have any questions regarding returns or refunds, please contact: KUMIRA Email: dominisos1@gmail.com